IPTV EPG Not Working? How to Fix a Missing TV Guide (2026)
A plain-English explanation of the IPTV EPG, the usual reasons your TV guide shows 'No information', and step-by-step fixes for TiviMate, Smarters, MAG boxes aβ¦
An IPTV connection is one stream playing at the same time, not one device. Here's how to count what your household actually needs, from solo viewers to busy family homes.
Most UK households need one or two IPTV connections, and busy family homes with sport fans and separate TVs are the ones that genuinely benefit from three. A connection is simply one stream playing at the same time, so the question isn't "how many devices do we own?" but "how many screens will realistically be on at once?"
Key takeaways
This is the bit that trips people up. With traditional pay TV, you tend to think in terms of boxes: one box per room, one subscription per box. IPTV doesn't work that way. Your subscription is a login, and that login can be entered on your Firestick, your phone, your laptop and a MAG box in the spare room. What's limited is how many of those devices can be streaming at the same time.
So if you have a one-connection plan and your Fire TV is playing the football while your partner opens the app on their iPad, the second stream will either refuse to start or the first one will drop. That's not a fault; it's the connection limit doing its job. Upgrade to two connections and both streams run happily side by side.
A few practical consequences of this:
Rather than guessing, think about a typical Saturday evening or a weeknight at 8pm in your home. Who's watching what, and where? Here are the common patterns we see.
If there's one main TV and you mostly watch as a pair, one connection is enough. You can still have the app on your phone for the train home or the odd 3pm kick-off in the garden; you just can't run it at the same time as the living room TV. Many people start here and never need more.
One of you wants the Championship on a Saturday afternoon, the other wants a box set in the bedroom. If that overlap happens most weeks, two connections save a lot of mild domestic tension. Two is also the sweet spot for someone who wants the living room TV plus a laptop or tablet going in the home office.
This is where three connections earn their keep. Picture the main TV on the football, a teenager streaming a series on their phone, and a younger child watching cartoons on a tablet. Three simultaneous streams covers that without anyone being kicked off. With SkyStreamHubReborn you can also choose a no-adult option for the household, which is worth knowing if the kids share the login.
Three or four adults with separate rooms will usually want three connections, and it's worth agreeing in advance who gets priority if everyone's in on a Sunday. If your home regularly needs more than three concurrent streams, a second subscription is the simplest route, and because plans are contract-free you can test the water with a short plan first.
Mainstream UK providers have historically sold multiroom as extra hardware: an additional box for each room, often with its own monthly add-on and a minimum term. Streaming services take a different approach, with tiers that allow a set number of screens at once. IPTV sits closer to the streaming model: no extra box is required, and the limit is on concurrent streams rather than rooms.
| Approach | How rooms are added | Contract | Hardware per room | What you pay for |
|---|---|---|---|---|
| Sky / Virgin style multiroom | Extra box installed per room | Typically a minimum term | Provider's box required | Per additional box |
| Streaming subscriptions | Choose a tier with more screens | Usually rolling monthly | Any supported device | Per tier / screens |
| IPTV (SkyStreamHubReborn) | Choose 1, 2 or 3 connections | No contract; 1/3/6/12-month plans | Any supported device (Firestick, Android, iOS, Roku, MAG, PC/Mac) | Per simultaneous stream |
The practical upshot is that multi room IPTV is mostly a question of what you already own. A spare Firestick in the bedroom, an old Android box in the kitchen and your phone are all valid screens. Our Android and Firestick app guides walk through the installs, and the MAG box setup guide covers the dedicated-box route if you prefer a remote-first experience.
Your broadband has to carry every stream at once, so this matters more than people expect. SkyStreamHubReborn's minimum is 20 Mbps download, 1 to 5 Mbps upload and a 20 to 50 ms ping for a single stream. A sensible rule of thumb is to budget roughly that minimum per simultaneous stream, plus headroom for whatever else the house is doing (video calls, gaming, cloud backups).
If you have the bandwidth but still see stutter on the second screen, the culprit is usually Wi-Fi rather than your plan. Moving the furthest device to a powerline adapter or Ethernet often fixes it instantly. Note that if you use the free PIA VPN login included with your subscription, the VPN runs per device, so each stream is handled independently; the PIA VPN setup guide explains the install. Remember too that 3pm Saturday kick-offs on SkyStreamHubReborn don't require a VPN at all.
It's tempting to give a mate your details, but every stream they start takes one of your slots. If they leave a box running overnight, you'll get an error at the worst possible moment. Keep connections within your own home and, if friends want in, point them to a test line instead.
A paused stream in the bedroom or a laptop left on the web player will hold a connection. If you get an "authorisation" or "max connections" message, check every device before assuming the service is down.
Because there's no contract, you don't need to over-buy. Start with the number that matches a normal evening, and if you keep hitting the limit, step up on your next renewal. Our setup guides cover every device, so adding a room later is a ten-minute job rather than an engineer visit.
If several people use the same TV, an app with proper EPG, favourites and catch-up makes life easier. The TiviMate guide is the usual recommendation for Android and Fire TV; iPhone and iPad users are covered by Purple Player.
Connection count and package are separate choices. A family that mainly wants UK sport and the usual entertainment channels may be perfectly happy with BRAVO (9,728 live channels, 16,343 movies and 4,480 series, from Β£5.00 per month on the longest plan) on two or three connections. Homes with international viewers or heavy on-demand habits often prefer the larger libraries in Trex (54,948 live channels and 169,988 movies, from Β£5.83 per month on the longest plan) or TiviOne. DELTA sits in between on channels with a large film library and starts from Β£1.67 per month on the longest plan. You can browse exactly what's included on the channel catalogue before deciding.
Whatever you pick, the connection limit is the same mechanic: one stream per connection, up to three. Support is available on WhatsApp and Telegram if you're not sure which combination suits your home, and delivery is instant and automated once you've chosen.
Quick check: count the screens that are on at the same time on a typical evening. That number, not the number of devices in your house, is the connections you need.
Ready to match a plan to your household? Have a look at the current plans and connection options, start with a short term, and scale up only if you actually hit the limit.
No. A connection is one stream playing at the same time. You can install your login on several devices, but only that number can be watching simultaneously.
Usually two or three. If the main TV, a phone and a tablet are often on at once, choose three; if it's typically just two screens, two is enough and you can upgrade later with no contract.
Yes, as long as your plan has at least two connections. Install the app on a device in each room and both can stream at the same time.
The extra stream will refuse to start or an existing one will drop, often with an authorisation or max connections message. Check for paused or forgotten devices before assuming there's a fault.
The single-stream minimum is 20 Mbps download, so budget roughly that per simultaneous stream. Around 60 Mbps or more is comfortable for three, ideally with the main TV on Ethernet.
Each stream they start uses one of your slots, so it's best to keep connections within your own household. Friends can ask for a test line instead.
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